/* ═══════════════════════════════════════════════════════════════════
   Octa Portal — Light theme (white + blue)
   ═══════════════════════════════════════════════════════════════════ */

:root{
  /* Surfaces */
  --bg:        #f5f7fb;   /* app canvas */
  --bg-elev-1: #ffffff;   /* sidebar */
  --bg-elev-2: #ffffff;   /* cards */
  --bg-elev-3: #f8fafc;   /* tinted surfaces / hovered rows */

  /* Text */
  --text:      #0f172a;
  --text-2:    #334155;
  --mut:       #64748b;
  --mut-2:     #94a3b8;

  /* Borders */
  --border:    #e6ebf3;
  --border-2:  #d8dfea;
  --border-3:  #c3cbda;

  /* Brand blue */
  --blue-50:   #eff6ff;
  --blue-100:  #dbeafe;
  --blue-200:  #bfdbfe;
  --blue-300:  #93c5fd;
  --blue-400:  #60a5fa;
  --blue:      #2563eb;   /* primary */
  --blue-hi:   #1d4ed8;   /* hover / active */
  --blue-ink:  #1e40af;
  --blue-deep: #1e3a8a;

  /* Status colours */
  --green:     #10b981;
  --green-tint:#d1fae5;
  --red:       #ef4444;
  --red-tint:  #fee2e2;
  --orange:    #f97316;
  --orange-tint:#ffedd5;
  --yellow:    #f59e0b;
  --yellow-tint:#fef3c7;
  --indigo:    #6366f1;
  --indigo-tint:#e0e7ff;

  --accent:    var(--blue);
  --accent-hi: var(--blue-hi);

  /* Shadows */
  --shadow-1: 0 1px 2px rgba(15,23,42,.04), 0 1px 3px rgba(15,23,42,.06);
  --shadow-2: 0 4px 12px rgba(15,23,42,.07), 0 2px 4px rgba(15,23,42,.04);
  --shadow-3: 0 20px 48px rgba(15,23,42,.16), 0 8px 16px rgba(15,23,42,.08);
  --shadow-blue:0 8px 24px rgba(37,99,235,.22), 0 2px 6px rgba(37,99,235,.14);

  /* Radii */
  --r-sm: 6px;  --r-md: 10px;  --r-lg: 14px;  --r-xl: 18px;  --r-2xl: 22px;

  /* Motion */
  --ease: cubic-bezier(.22,1,.36,1);
  --fast: 120ms var(--ease);
  --med:  220ms var(--ease);
}

*{box-sizing:border-box}
html,body{height:100%}
body{
  margin:0;
  background:
    radial-gradient(1000px 520px at 90% -8%, rgba(37,99,235,.08), transparent 60%),
    radial-gradient(900px 500px at 8% 112%, rgba(99,102,241,.06), transparent 60%),
    var(--bg);
  color:var(--text);
  font: 14px/1.5 "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  -webkit-font-smoothing:antialiased;
  -moz-osx-font-smoothing:grayscale;
  overflow:hidden;
  letter-spacing:-0.005em;
}
a{color:var(--blue);text-decoration:none}
a:hover{color:var(--blue-hi)}
button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}

/* Scrollbars */
*::-webkit-scrollbar{width:10px;height:10px}
*::-webkit-scrollbar-track{background:transparent}
*::-webkit-scrollbar-thumb{background:rgba(15,23,42,.14);border-radius:20px;border:2px solid transparent;background-clip:padding-box}
*::-webkit-scrollbar-thumb:hover{background:rgba(15,23,42,.24);background-clip:padding-box}

/* ─────── Login ─────── */
.login-wrap{
  min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;
  background:
    radial-gradient(720px 420px at 20% 10%, rgba(59,130,246,.18), transparent 60%),
    radial-gradient(640px 420px at 85% 90%, rgba(99,102,241,.14), transparent 60%),
    linear-gradient(180deg,#eef3fc 0%, #f7f9ff 100%);
}
.login-card{
  width:100%;max-width:420px;
  background:var(--bg-elev-2);
  border:1px solid var(--border);
  border-radius:var(--r-2xl);
  box-shadow:var(--shadow-3);
  overflow:hidden;
  position:relative;
}
.login-card::before{
  content:"";position:absolute;inset:0 0 auto 0;height:4px;
  background:linear-gradient(90deg, var(--blue-400), var(--blue), var(--indigo));
}
.login-head{padding:40px 34px 14px;text-align:center}
.logo{display:inline-flex;align-items:center;gap:10px;font-weight:700;font-size:17px;letter-spacing:-0.02em;color:var(--text)}
.logo-badge{
  width:38px;height:38px;border-radius:11px;
  background:linear-gradient(135deg,var(--blue-400),var(--blue) 55%, var(--blue-hi));
  display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:17px;
  box-shadow:var(--shadow-blue), inset 0 1px 0 rgba(255,255,255,.35);
  letter-spacing:-0.01em;
}
.login-head h1{margin:22px 0 4px;font-size:22px;font-weight:700;letter-spacing:-0.02em;color:var(--text)}
.login-head p{margin:0;color:var(--mut);font-size:12.5px}
.login-head .login-host{
  display:inline-block;padding:3px 10px;border-radius:999px;
  background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe;
  font-size:11.5px;font-weight:600;margin-top:6px;letter-spacing:.2px;
}
.login-body{padding:14px 34px 34px}
.login-body label{display:block;font-size:12px;font-weight:600;color:var(--text-2, #334155);margin:10px 0 4px}
.login-body label:first-child{margin-top:0}

/* ─────── Forms ─────── */
label{display:block;font-size:12px;color:var(--text-2);margin:18px 0 6px;font-weight:600;letter-spacing:-0.005em}
.input{
  width:100%;padding:11px 14px;
  background:#fff;border:1px solid var(--border-2);color:var(--text);
  border-radius:var(--r-md);outline:none;font-size:14px;
  transition:border-color var(--fast), box-shadow var(--fast), background var(--fast);
  letter-spacing:-0.005em;
}
.input::placeholder{color:var(--mut-2)}
.input:hover{border-color:var(--border-3)}
.input:focus{border-color:var(--blue);box-shadow:0 0 0 4px rgba(37,99,235,.14);background:#fff}
.input[readonly]{background:var(--bg-elev-3);color:var(--text-2)}
select.input{appearance:none;padding-right:32px;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'><path fill='%2364748b' d='M5 6L0 0h10z'/></svg>");background-repeat:no-repeat;background-position:right 12px center;background-size:9px}

/* ─────── Buttons ─────── */
.btn{
  cursor:pointer;border:0;border-radius:var(--r-md);padding:9px 14px;
  font-weight:600;font-size:13px;color:#fff;letter-spacing:-0.01em;
  display:inline-flex;align-items:center;gap:6px;justify-content:center;
  transition:background var(--fast), transform 60ms ease, box-shadow var(--fast), opacity var(--fast), border-color var(--fast), color var(--fast);
  -webkit-tap-highlight-color:transparent;
}
.btn:disabled{opacity:.5;cursor:not-allowed}
.btn:active:not(:disabled){transform:scale(.97)}
.btn svg{width:14px;height:14px}

.btn-prim{
  background:linear-gradient(135deg,var(--blue-400),var(--blue) 55%, var(--blue-hi));
  color:#fff;padding:10px 16px;
  box-shadow:var(--shadow-blue), inset 0 1px 0 rgba(255,255,255,.22);
}
.btn-prim:hover:not(:disabled){filter:brightness(1.04)}
.btn-prim:active:not(:disabled){filter:brightness(.96)}
.btn-prim.login-full{width:100%;margin-top:24px;padding:13px;font-size:14px;border-radius:var(--r-md)}

.btn-ok{background:var(--green);color:#fff}
.btn-ok:hover:not(:disabled){background:#0ea975}

.btn-err{background:var(--red);color:#fff}
.btn-err:hover:not(:disabled){background:#dc2626}

.btn-sec{background:var(--bg-elev-3);color:var(--text);border:1px solid var(--border-2)}
.btn-sec:hover:not(:disabled){background:#eef2f8;border-color:var(--border-3)}

.btn-ghost{background:transparent;color:var(--text-2);border:1px solid var(--border-2)}
.btn-ghost:hover:not(:disabled){background:var(--blue-50);border-color:var(--blue-200);color:var(--blue-hi)}

.btn-sm{padding:6px 11px;font-size:12px;border-radius:8px;gap:4px}
.btn-sm svg{width:12px;height:12px}
.btn-xs{padding:4px 9px;font-size:11.5px;border-radius:7px}

.btn-pill{
  background:var(--blue-50);
  color:var(--blue-hi);
  border:1px solid var(--blue-200);
  padding:6px 12px;font-size:12px;border-radius:999px;gap:5px;font-weight:600;
}
.btn-pill:hover:not(:disabled){background:var(--blue-100);border-color:var(--blue-300)}
.btn-pill.danger{color:var(--red);background:var(--red-tint);border-color:#fecaca}
.btn-pill.danger:hover:not(:disabled){background:#fecaca;border-color:#fca5a5}

.login-err{margin-top:14px;padding:11px 14px;border:1px solid #fecaca;background:var(--red-tint);border-radius:var(--r-md);color:#991b1b;font-size:13px;text-align:center;font-weight:500}

/* ─────── Layout ─────── */
.layout{display:grid;grid-template-columns:240px 1fr;height:100vh;overflow:hidden}
.sidebar{
  background:var(--bg-elev-1);
  border-right:1px solid var(--border);
  display:flex;flex-direction:column;
  padding:20px 12px 16px;
  position:relative;
  box-shadow:1px 0 0 rgba(15,23,42,.02);
}
.sidebar .logo{padding:4px 10px 18px;margin:0 4px 10px;border-bottom:1px solid var(--border)}

.nav{display:flex;flex-direction:column;gap:2px;flex:1;overflow-y:auto;overflow-x:hidden;padding:4px 0}
.nav a{
  display:flex;align-items:center;gap:12px;padding:9px 12px;border-radius:9px;
  color:var(--text-2);font-weight:500;font-size:13.5px;cursor:pointer;user-select:none;
  transition:background var(--fast), color var(--fast);
  letter-spacing:-0.005em;position:relative;
}
.nav a:hover{background:var(--blue-50);color:var(--blue-hi)}
.nav a.active{
  background:linear-gradient(90deg,var(--blue-50), #fff);
  color:var(--blue-hi);font-weight:600;
  box-shadow:inset 3px 0 0 var(--blue);
}
.nav a.active svg{color:var(--blue)}
.nav svg{width:17px;height:17px;color:var(--mut);flex-shrink:0;transition:color var(--fast)}
.nav a:hover svg{color:var(--blue)}
.nav .badge{
  margin-left:auto;background:var(--blue);color:#fff;
  font-size:10px;font-weight:700;border-radius:10px;padding:2px 7px;
  min-width:20px;text-align:center;letter-spacing:0;
  box-shadow:0 1px 3px rgba(37,99,235,.35);
}

.side-foot{border-top:1px solid var(--border);padding:12px 4px 0;margin-top:8px;display:flex;flex-direction:column;gap:10px}
.side-user{display:flex;align-items:center;gap:10px;padding:6px 8px;border-radius:var(--r-md)}
.avatar{
  width:36px;height:36px;border-radius:10px;
  background:linear-gradient(135deg,var(--blue-400),var(--blue) 55%, var(--blue-hi));
  color:#fff;display:flex;align-items:center;justify-content:center;
  font-weight:700;font-size:14px;
  box-shadow:var(--shadow-blue), inset 0 1px 0 rgba(255,255,255,.25);
  letter-spacing:-0.01em;flex-shrink:0;
}
.side-user-name{font-weight:600;font-size:13.5px;color:var(--text);letter-spacing:-0.01em;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:140px}
.side-user-ext{color:var(--mut);font-size:11.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:140px}

.side-user-wrap{position:relative}
.side-user{
  width:100%;background:transparent;border:0;cursor:pointer;
  display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--r-md);
  color:var(--text);font-family:inherit;text-align:left;
  transition:background 120ms;
}
.side-user:hover{background:var(--panel-2, #f1f5f9)}
.side-user-chev{margin-left:auto;color:var(--mut);display:inline-flex;align-items:center;line-height:0}
.side-user-chev svg{width:14px;height:14px;transition:transform 120ms}
.side-user[aria-expanded="true"] .side-user-chev svg{transform:rotate(180deg)}
.side-user-menu{
  display:none;position:absolute;left:0;right:0;bottom:calc(100% + 6px);
  background:#fff;border:1px solid var(--border);border-radius:var(--r-md);
  box-shadow:0 14px 30px rgba(15,23,42,.14),0 4px 12px rgba(15,23,42,.08);
  padding:6px;z-index:30;
}
.side-user-menu.open{display:block;animation:side-menu-in 140ms ease}
@keyframes side-menu-in{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.side-user-item{
  width:100%;display:flex;align-items:center;gap:10px;padding:9px 10px;
  background:transparent;border:0;border-radius:6px;cursor:pointer;
  font:600 13px/1 inherit;color:var(--text);text-align:left;
}
.side-user-item:hover{background:var(--panel-2, #f1f5f9);color:var(--blue-hi)}
.side-user-item svg{width:14px;height:14px}
.sign-out{
  display:inline-flex;align-self:flex-start;align-items:center;gap:6px;
  padding:6px 12px;margin-left:8px;
  background:var(--bg-elev-3);color:var(--blue-hi);
  border:1px solid var(--border-2);border-radius:999px;
  font-size:12px;font-weight:600;letter-spacing:-0.01em;
  cursor:pointer;
  transition:background var(--fast), color var(--fast), transform 60ms, border-color var(--fast);
}
.sign-out:hover{background:var(--blue-50);color:var(--blue-hi);border-color:var(--blue-200)}
.sign-out:active{transform:scale(.96)}
.sign-out svg{width:12px;height:12px}

.main{overflow:auto;display:flex;flex-direction:column}
.topbar{
  position:sticky;top:0;
  background:rgba(255,255,255,.78);
  backdrop-filter:saturate(180%) blur(18px);
  -webkit-backdrop-filter:saturate(180%) blur(18px);
  border-bottom:1px solid var(--border);
  padding:15px 30px;
  display:flex;align-items:center;gap:16px;z-index:5;
}
.topbar h2{margin:0;font-size:18px;font-weight:700;letter-spacing:-0.02em;color:var(--text)}
.topbar .spacer{flex:1}

.reg-chip{
  display:inline-flex;align-items:center;gap:7px;
  padding:6px 12px;border:1px solid var(--border-2);
  background:var(--bg-elev-3);border-radius:999px;
  font-size:12px;color:var(--mut);font-weight:600;
}
.reg-chip .dot{width:7px;height:7px;border-radius:50%;background:var(--mut-2)}
.reg-chip.on {background:var(--green-tint);border-color:#a7f3d0;color:#047857}
.reg-chip.on .dot{background:var(--green);box-shadow:0 0 8px rgba(16,185,129,.55)}
.reg-chip.off{background:var(--red-tint);border-color:#fecaca;color:#b91c1c}
.reg-chip.off .dot{background:var(--red)}
.reg-chip.pend{background:var(--yellow-tint);border-color:#fde68a;color:#b45309}
.reg-chip.pend .dot{background:var(--yellow)}

.page{padding:24px 30px 40px;max-width:1480px;width:100%;display:flex;flex-direction:column;gap:18px}

/* ─────── Cards & grids ─────── */
.card{
  background:var(--bg-elev-2);
  border:1px solid var(--border);
  border-radius:var(--r-lg);
  padding:20px;
  box-shadow:var(--shadow-1);
  transition:border-color var(--fast), box-shadow var(--fast);
}
.card:hover{border-color:var(--border-2);box-shadow:var(--shadow-2)}
.card h3{margin:0 0 14px;font-size:11.5px;font-weight:700;letter-spacing:.06em;color:var(--mut);text-transform:uppercase}

.grid{display:grid;gap:16px}
.g-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.g-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g-2{grid-template-columns:repeat(2,minmax(0,1fr))}
@media (max-width:1100px){.g-4{grid-template-columns:repeat(2,1fr)}.g-3{grid-template-columns:1fr}}
@media (max-width:720px){.layout{grid-template-columns:1fr}.sidebar{display:none}.g-2{grid-template-columns:1fr}}

.stat-card{
  display:flex;flex-direction:column;gap:3px;position:relative;overflow:hidden;
}
.stat-card::after{
  content:"";position:absolute;right:-20px;bottom:-20px;width:90px;height:90px;border-radius:50%;
  background:radial-gradient(closest-side, rgba(37,99,235,.06), transparent 70%);
  pointer-events:none;
}
.stat-label{font-size:11px;color:var(--mut);letter-spacing:.06em;font-weight:700;text-transform:uppercase}
.stat-value{
  font-size:30px;font-weight:700;letter-spacing:-0.03em;line-height:1.05;
  margin-top:6px;color:var(--text);
}
.stat-sub{font-size:12px;color:var(--mut);margin-top:4px}
.stat-card.accent .stat-value,
.stat-card.blue .stat-value{
  background:linear-gradient(135deg,var(--blue-400),var(--blue) 60%, var(--blue-hi));
  -webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;
}
.stat-card.ok .stat-value{color:var(--green)}
.stat-card.err .stat-value{color:var(--red)}
.stat-card.warn .stat-value{color:var(--yellow)}

/* ─────── Tables ─────── */
.table{width:100%;border-collapse:separate;border-spacing:0;font-size:13px}
.table th{
  text-align:left;color:var(--mut);font-weight:700;letter-spacing:.05em;
  font-size:10.5px;padding:12px;border-bottom:1px solid var(--border);
  text-transform:uppercase;position:sticky;top:0;
  background:var(--bg-elev-2);z-index:1;
}
.table td{padding:13px 12px;border-bottom:1px solid var(--border);vertical-align:middle;color:var(--text)}
.table tbody tr{transition:background var(--fast)}
.table tbody tr:hover td{background:var(--blue-50)}
.table tbody tr.clickable{cursor:pointer}
.table tbody tr:last-child td{border-bottom:0}

.dir{font-size:10.5px;padding:3px 9px;border-radius:6px;font-weight:700;display:inline-block;letter-spacing:.05em;text-transform:uppercase}
.dir.inbound  {background:var(--green-tint); color:#047857}
.dir.outbound {background:var(--blue-100); color:var(--blue-ink)}
.dir.local    {background:var(--yellow-tint); color:#b45309}

.dir-ic{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:8px;vertical-align:middle}
.dir-ic svg,.dir-ic span > svg{width:14px;height:14px;display:block}
.dir-ic > span{display:inline-flex;align-items:center;justify-content:center;line-height:0}
.dir-ic.inbound {background:var(--green-tint); color:#047857}
.dir-ic.outbound{background:var(--blue-100);   color:var(--blue-ink)}
.dir-ic.local   {background:var(--yellow-tint);color:#b45309}
.dir-ic.missed  {background:var(--red-tint);   color:#b91c1c}

.muted{color:var(--mut)}
.mono{font-family:ui-monospace,SFMono-Regular,"SF Mono",Menlo,Consolas,monospace;font-size:.95em;letter-spacing:-0.01em}

.tag{display:inline-block;padding:3px 9px;border-radius:6px;font-size:11px;font-weight:600;background:var(--bg-elev-3);color:var(--text-2);letter-spacing:-0.005em;border:1px solid var(--border)}
.tag.ok  {background:var(--green-tint);  color:#047857;  border-color:#a7f3d0}
.tag.err {background:var(--red-tint);    color:#b91c1c;  border-color:#fecaca}
.tag.warn{background:var(--orange-tint); color:#c2410c;  border-color:#fed7aa}
.tag.blue{background:var(--blue-100);    color:var(--blue-ink); border-color:var(--blue-200)}

/* ─────── Forms & toolbars ─────── */
.row{display:flex;gap:10px;align-items:center}
.row>*{flex:1}
.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.toolbar .input{max-width:260px;padding:9px 12px;font-size:13px}
.toolbar select.input{max-width:170px;padding:9px 32px 9px 12px}

.switch{display:inline-flex;align-items:center;gap:10px;cursor:pointer;user-select:none}
.switch input{display:none}
.switch .track{width:38px;height:22px;background:#cbd5e1;border-radius:999px;position:relative;transition:background var(--fast);flex-shrink:0}
.switch .track::after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;background:#fff;border-radius:50%;transition:left var(--fast);box-shadow:0 1px 3px rgba(15,23,42,.25)}
.switch input:checked + .track{background:var(--blue)}
.switch input:checked + .track::after{left:18px}

/* ─────── Softphone ─────── */
.phone{display:grid;grid-template-columns:1fr 340px;gap:18px}
@media (max-width:1100px){.phone{grid-template-columns:1fr}}
.phone-panel{
  background:var(--bg-elev-2);
  border:1px solid var(--border);
  border-radius:var(--r-xl);
  padding:22px;
  box-shadow:var(--shadow-1);
}
.phone-display{
  background:linear-gradient(180deg, #f8fafc, #eff6ff);
  border:1px solid var(--border);
  border-radius:var(--r-md);
  padding:18px;text-align:center;min-height:70px;
  font-family:ui-monospace,Menlo,monospace;font-size:26px;letter-spacing:1.2px;color:var(--text);
}
.phone-state{color:var(--mut);font-size:12px;margin-bottom:10px;letter-spacing:-0.005em;font-weight:500}
.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:18px 0}
.key{
  background:#fff;color:var(--text);border-radius:var(--r-md);
  padding:16px 0;display:flex;flex-direction:column;align-items:center;justify-content:center;
  font-size:20px;font-weight:600;cursor:pointer;user-select:none;
  border:1px solid var(--border-2);
  transition:background var(--fast), transform 60ms, border-color var(--fast), box-shadow var(--fast);
}
.key:hover{background:var(--blue-50);border-color:var(--blue-200);color:var(--blue-hi);box-shadow:var(--shadow-1)}
.key:active{transform:scale(.96);background:var(--blue-100)}
.key small{color:var(--mut-2);font-size:9px;margin-top:3px;letter-spacing:1px;font-weight:600}

.phone-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px}

.phone-incall{
  display:flex;flex-direction:column;gap:10px;
  background:linear-gradient(145deg, var(--blue-50), #fff);
  border:1px solid var(--blue-200);
  border-radius:var(--r-md);padding:18px;margin-top:16px;
  box-shadow:0 1px 0 rgba(37,99,235,.04);
}
.phone-incall .who{font-size:15px;font-weight:700;letter-spacing:-0.01em;color:var(--text)}
.phone-incall .who .mono{font-size:13px;color:var(--mut);margin-left:6px;font-weight:400}
.timer{font-family:ui-monospace,Menlo,monospace;color:var(--green);font-size:13px;font-weight:600;letter-spacing:.02em}

.call-btn{
  width:48px;height:48px;border-radius:50%;
  display:inline-flex;align-items:center;justify-content:center;
  color:#fff;cursor:pointer;border:0;
  transition:transform 80ms, background var(--fast), box-shadow var(--fast), filter var(--fast);
  box-shadow:var(--shadow-2);
}
.call-btn svg{width:19px;height:19px}
.call-btn.answer{background:var(--green)}
.call-btn.answer:hover{filter:brightness(1.08)}
.call-btn.hangup{background:var(--red)}
.call-btn.hangup:hover{filter:brightness(1.08)}
.call-btn.mute   {background:#fff;border:1px solid var(--border-2);color:var(--text-2)}
.call-btn.mute.active{background:var(--orange-tint);color:#c2410c;border-color:#fed7aa}
.call-btn.hold   {background:#fff;border:1px solid var(--border-2);color:var(--text-2)}
.call-btn.hold.active{background:var(--blue-100);color:var(--blue-ink);border-color:var(--blue-300)}
.call-btn:active{transform:scale(.92)}

.call-controls{display:flex;gap:12px;justify-content:center}

/* ─────── Call view (incoming / outgoing / in-call) ─────── */
.call-view{
  display:flex;flex-direction:column;align-items:center;gap:14px;
  padding:28px 20px 24px;
  border-radius:var(--r-xl);
  background:linear-gradient(170deg, var(--blue-50), #fff 70%);
  border:1px solid var(--blue-100);
  box-shadow:inset 0 1px 0 #fff;
}
.call-view.active{background:linear-gradient(170deg, #f0f7ff, #fff 70%)}
.call-status{font-size:12.5px;text-transform:uppercase;letter-spacing:.1em;font-weight:700;color:var(--blue);margin-bottom:2px}
.call-view.active .call-status{color:var(--green)}

.call-avatar{
  position:relative;
  width:108px;height:108px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  color:#fff;font-size:42px;font-weight:700;letter-spacing:-0.02em;
  background:linear-gradient(135deg,var(--blue-400),var(--blue) 55%, var(--blue-hi));
  box-shadow:var(--shadow-blue), inset 0 1px 0 rgba(255,255,255,.28);
  margin:6px 0 4px;
}
.call-view.ringing .call-avatar{animation:shake 1.2s ease-in-out infinite}
@keyframes shake{
  0%,100%{transform:translateX(0) rotate(0)}
  25%{transform:translateX(-3px) rotate(-3deg)}
  75%{transform:translateX(3px) rotate(3deg)}
}
.pulse-ring{
  position:absolute;inset:-6px;border-radius:50%;
  border:3px solid var(--blue);opacity:0;pointer-events:none;
  animation:pr 1.8s ease-out infinite;
}
.pulse-ring.delay{animation-delay:.9s}
@keyframes pr{
  0%{transform:scale(.95);opacity:.65}
  80%{transform:scale(1.55);opacity:0}
  100%{transform:scale(1.55);opacity:0}
}

.call-name{font-size:20px;font-weight:700;letter-spacing:-0.02em;color:var(--text);text-align:center}
.call-number{font-size:13.5px;color:var(--mut);font-weight:500;margin-top:-4px}
.call-timer{
  font-family:ui-monospace,Menlo,monospace;color:var(--green);
  font-size:22px;font-weight:700;letter-spacing:.04em;margin:2px 0 6px;
}

/* Big Answer/Decline buttons */
.big-call-actions{
  display:grid;grid-template-columns:1fr 1fr;gap:36px;
  margin-top:18px;width:100%;max-width:340px;
  justify-items:center;
}
.big-call-actions.single{grid-template-columns:1fr;max-width:180px}
.big-call-btn{
  display:flex;flex-direction:column;align-items:center;gap:7px;
  background:transparent;border:0;cursor:pointer;padding:0;
  transition:transform 80ms;
}
.big-call-btn:active{transform:scale(.94)}
.big-call-ic{
  width:64px;height:64px;border-radius:50%;
  display:inline-flex;align-items:center;justify-content:center;
  color:#fff;box-shadow:var(--shadow-2);
  transition:filter var(--fast), box-shadow var(--fast);
}
.big-call-ic svg{width:26px;height:26px}
.big-call-btn.answer .big-call-ic{
  background:linear-gradient(135deg,#34d399,var(--green) 60%, #059669);
  box-shadow:0 8px 18px rgba(16,185,129,.35), inset 0 1px 0 rgba(255,255,255,.25);
}
.big-call-btn.decline .big-call-ic{
  background:linear-gradient(135deg,#f87171,var(--red) 60%, #b91c1c);
  box-shadow:0 8px 18px rgba(239,68,68,.35), inset 0 1px 0 rgba(255,255,255,.25);
}
.big-call-btn.answer .big-call-ic{animation:ring-bob 1.2s ease-in-out infinite}
@keyframes ring-bob{
  0%,100%{transform:translateY(0)}
  50%{transform:translateY(-4px)}
}
.big-call-btn:hover .big-call-ic{filter:brightness(1.05)}
.big-call-lbl{font-size:12px;font-weight:700;color:var(--text);letter-spacing:-0.005em}
.big-call-btn.answer .big-call-lbl{color:#047857}
.big-call-btn.decline .big-call-lbl{color:#b91c1c}

.incall-actions{display:flex;gap:18px;justify-content:center;margin-top:10px}

/* Dialing progress dots */
.dial-dots{display:flex;gap:7px;margin-top:4px}
.dial-dots span{
  width:9px;height:9px;border-radius:50%;background:var(--blue);
  opacity:.35;animation:dotwave 1.2s ease-in-out infinite;
}
.dial-dots span:nth-child(2){animation-delay:.15s}
.dial-dots span:nth-child(3){animation-delay:.3s}
@keyframes dotwave{
  0%,80%,100%{opacity:.25;transform:scale(.8)}
  40%{opacity:1;transform:scale(1.1)}
}

/* Compact DTMF keypad (during an established call) */
.dtmf-keypad{
  display:grid;grid-template-columns:repeat(3,1fr);gap:7px;
  margin-top:12px;width:100%;max-width:300px;
}
.dtmf-keypad .key{
  padding:10px 0;font-size:16px;font-weight:600;
  background:#fff;border:1px solid var(--border-2);
  border-radius:9px;
}
.dtmf-keypad .key small{font-size:8px;margin-top:1px}

/* ─────── Voicemail ─────── */
.vm-item{display:grid;grid-template-columns:auto 1fr auto;gap:14px;padding:14px 4px;border-bottom:1px solid var(--border);align-items:center}
.vm-item:last-child{border-bottom:0}
.vm-unread-dot{width:9px;height:9px;border-radius:50%;background:var(--blue);box-shadow:0 0 8px rgba(37,99,235,.55)}
.vm-caller{font-weight:700;font-size:13.5px;letter-spacing:-0.01em;color:var(--text)}
.vm-meta{color:var(--mut);font-size:12px;margin-top:2px}
.vm-trans{
  font-size:12.5px;color:var(--text-2);margin-top:8px;padding:10px 12px;
  background:var(--blue-50);border-left:3px solid var(--blue);border-radius:6px;font-style:normal;
}
audio{height:34px;filter:none}

/* ─────── Reports (admin) ─────── */
.rep-head{padding:14px 16px}
.rep-toolbar{align-items:center}
.rep-range{display:flex;gap:6px;flex-wrap:wrap}
.rep-range-btn{
  background:var(--panel-2, #f1f5f9);border:1px solid var(--border);color:var(--text-2, #334155);
  padding:7px 14px;border-radius:999px;cursor:pointer;font:600 12px/1 inherit;
  transition:all 120ms;
}
.rep-range-btn:hover{background:#fff;border-color:#94a3b8}
.rep-range-btn.active{background:#2563eb;color:#fff;border-color:#1d4ed8;box-shadow:0 4px 10px rgba(37,99,235,.22)}
.rep-custom{display:flex;gap:8px;flex-wrap:wrap}
.rep-group{display:flex;gap:6px}
.rep-range-label{margin-top:10px}
.rep-kpis{
  display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin:14px 0;
}
.rep-kpi{
  background:#fff;border:1px solid var(--border);border-radius:12px;padding:14px 16px;
  display:flex;flex-direction:column;gap:4px;min-height:110px;position:relative;overflow:hidden;
  border-left:3px solid var(--accent, #2563eb);
}
.rep-kpi-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--mut, #64748b)}
.rep-kpi-value{font-size:24px;font-weight:800;letter-spacing:-0.02em;line-height:1.15;font-family:Inter,Arial;color:var(--text, #0f172a)}
.rep-kpi-sub{font-size:11.5px;color:var(--mut, #64748b);min-height:14px}
.rep-kpi-spark{margin-top:2px;opacity:.95}
.rep-card{padding:16px}
.rep-trend{margin-top:0}
.rep-grid{
  display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px;margin-top:14px;
}
.rep-tables{
  display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:14px;margin-top:14px;
}
.rep-table{margin-top:14px}

/* ─────── Performance Report ─────── */
.perf-head{padding:14px 16px}
.perf-toolbar .input{min-width:120px}
.perf-top{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.perf-chip{
  display:inline-flex;align-items:center;gap:8px;padding:6px 10px;border-radius:999px;
  background:#eff6ff;border:1px solid #bfdbfe;color:#1d4ed8;cursor:pointer;
  font-family:inherit;font-size:12px;transition:background 120ms,border-color 120ms;
}
.perf-chip:hover{background:#dbeafe;border-color:#93c5fd}
.perf-kpis{display:flex;flex-direction:column;gap:14px;margin:14px 0}
.perf-kpi-section{background:#fff;border:1px solid var(--border);border-radius:12px;padding:14px 16px}
.perf-kpi-hdr{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.perf-kpi-badge{
  display:inline-flex;align-items:center;justify-content:center;
  width:24px;height:24px;border-radius:6px;color:#fff;font-weight:700;font-size:11.5px;
}
.perf-kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}
.perf-kpi{
  background:var(--panel-2, #f8fafc);border:1px solid var(--border);border-radius:10px;padding:12px;
  display:flex;flex-direction:column;gap:4px;min-height:110px;position:relative;overflow:hidden;
}
.perf-kpi-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--mut, #64748b)}
.perf-kpi-value{font-size:22px;font-weight:800;letter-spacing:-0.02em;line-height:1.15;font-family:Inter,Arial}
.perf-kpi-meta{display:flex;align-items:center;gap:8px;min-height:16px}
.perf-kpi-spark{position:absolute;right:10px;bottom:8px;opacity:.9}
.perf-delta{font-size:11px;font-weight:700;padding:2px 6px;border-radius:4px;letter-spacing:.02em}
.perf-delta.up{color:#047857;background:rgba(16,185,129,.12)}
.perf-delta.down{color:#b91c1c;background:rgba(239,68,68,.12)}
.perf-chart{padding:16px;margin-top:0}
.perf-chart-hdr{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:10px;flex-wrap:wrap}
.perf-compare{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:14px;margin-top:14px}
.perf-donut-card{padding:14px 16px}
.perf-donut-title{display:flex;align-items:center;gap:8px;font-weight:700;font-size:14px;margin-bottom:10px}
.perf-table{padding:14px 16px}
.perf-dot{display:inline-block;width:10px;height:10px;border-radius:50%;vertical-align:middle}
.perf-legend{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
.perf-legend-item{display:flex;align-items:center;gap:6px;font-size:12px}

/* KPI matrix (≥3 extensions) */
.perf-matrix{padding:14px 16px}
.perf-matrix-hdr{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px;flex-wrap:wrap}
.perf-matrix-scroll{overflow-x:auto}
.perf-matrix-table th{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--mut)}
.perf-matrix-table td{vertical-align:middle}
.perf-matrix-table .perf-delta{display:inline-block}

/* Chip multi-select */
.perf-multi{display:flex;align-items:center;flex-wrap:wrap;gap:8px;min-width:260px;flex:1;min-height:36px}
.perf-multi-chips{display:flex;flex-wrap:wrap;gap:6px}
.perf-multi-chip{
  display:inline-flex;align-items:center;gap:8px;padding:4px 6px 4px 10px;border-radius:999px;
  background:#fff;border:2px solid var(--border);font-size:12px;
}
.perf-multi-x{
  background:transparent;border:0;color:var(--mut);cursor:pointer;
  width:20px;height:20px;padding:0;border-radius:50%;font-size:14px;line-height:1;
}
.perf-multi-x:hover{background:var(--panel-2, #f1f5f9);color:var(--red-hi, #b91c1c)}
.perf-multi-wrap{position:relative}
.perf-multi-add{
  background:var(--panel-2, #f1f5f9);border:1px dashed #cbd5e1;color:var(--text-2, #334155);
  padding:7px 12px;border-radius:999px;cursor:pointer;font:600 12px/1 inherit;
  transition:border-color 120ms,background 120ms;
}
.perf-multi-add:hover{background:#fff;border-color:#94a3b8;color:var(--text, #0f172a)}
.perf-multi-pop{
  display:none;position:absolute;top:calc(100% + 6px);left:0;z-index:30;
  width:320px;background:#fff;border:1px solid var(--border);border-radius:10px;
  box-shadow:0 14px 30px rgba(15,23,42,.14),0 4px 12px rgba(15,23,42,.08);
  padding:10px;
}
.perf-multi-pop.open{display:block}
.perf-multi-list{max-height:280px;overflow-y:auto;margin-top:8px;display:flex;flex-direction:column;gap:2px}
.perf-multi-row{
  display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:6px;
  background:transparent;border:0;cursor:pointer;font:inherit;color:var(--text);text-align:left;
}
.perf-multi-row:hover{background:var(--panel-2, #f1f5f9)}

/* ─────── Custom audio player (shared with the webphone) ─────── */
.oct-player{
  padding:8px 10px;
  background:var(--panel-2, #f8fafc);
  border:1px solid var(--border);border-radius:10px;
  display:flex;flex-direction:column;gap:6px;
}
.oct-player audio{display:none}
.oct-player-row{display:flex;align-items:center;gap:10px;min-width:0}
.oct-play{
  flex:0 0 auto;width:34px;height:34px;border-radius:50%;padding:0;border:0;
  background:linear-gradient(135deg,#60a5fa,#2563eb 55%,#1d4ed8);color:#fff;
  box-shadow:0 6px 14px rgba(37,99,235,.25),inset 0 1px 0 rgba(255,255,255,.22);
  display:inline-flex;align-items:center;justify-content:center;cursor:pointer;
}
.oct-play:hover{filter:brightness(1.06)}
.oct-play:active{transform:scale(.96)}
.oct-play svg{width:13px;height:13px}
.oct-play[data-state="loading"] svg{display:none}
.oct-play[data-state="loading"]::before{
  content:"";width:15px;height:15px;border-radius:50%;
  border:2px solid rgba(255,255,255,.35);border-top-color:#fff;
  animation:oct-spin 700ms linear infinite;
}
@keyframes oct-spin{to{transform:rotate(360deg)}}
.oct-play[data-state="paused"] .oct-ic-pause,
.oct-play[data-state="loading"] .oct-ic-pause,
.oct-play[data-state="playing"] .oct-ic-play{display:none}
.oct-bar-wrap{flex:1 1 auto;display:flex;flex-direction:column;gap:3px;min-width:0}
.oct-bar{position:relative;height:6px;border-radius:3px;background:rgba(37,99,235,.15);cursor:pointer;overflow:hidden}
.oct-bar-played{position:absolute;inset:0 auto 0 0;background:linear-gradient(90deg,#60a5fa,#2563eb);border-radius:3px;width:0%;transition:width 80ms linear}
.oct-bar-buffered{position:absolute;inset:0 auto 0 0;background:rgba(37,99,235,.12);border-radius:3px;width:0%}
.oct-times{display:flex;justify-content:space-between;align-items:center;font:500 10.5px ui-monospace,Menlo,monospace;color:var(--muted,#64748b);letter-spacing:.3px}
.oct-dl{
  flex:0 0 auto;background:transparent;color:var(--muted,#64748b);
  width:28px;height:28px;padding:0;border-radius:8px;border:0;
  display:inline-flex;align-items:center;justify-content:center;cursor:pointer;text-decoration:none;
  transition:background 120ms,color 120ms;
}
.oct-dl:hover{background:#fff;color:var(--text,#0f172a)}
.oct-dl svg{width:13px;height:13px}
.oct-player-msg{font-size:11.5px;color:#b91c1c;font-weight:500}
.oct-player-msg:empty{display:none}

/* ─────── Contacts ─────── */
.contact-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px}
.contact-card{
  background:var(--bg-elev-2);border:1px solid var(--border);
  border-radius:var(--r-md);padding:14px;display:flex;gap:12px;align-items:center;cursor:pointer;
  transition:border-color var(--fast), transform 60ms, background var(--fast), box-shadow var(--fast);
}
.contact-card:hover{border-color:var(--blue-200);background:var(--blue-50);box-shadow:var(--shadow-1)}
.contact-card:active{transform:scale(.98)}
.contact-name{font-weight:700;font-size:13.5px;letter-spacing:-0.01em;color:var(--text)}
.contact-ext{color:var(--mut);font-size:11.5px;margin-top:2px}

/* ─────── Chart / bars ─────── */
.bars{display:flex;align-items:flex-end;gap:6px;height:140px;padding:8px 2px;border-bottom:1px solid var(--border)}
.bar{
  flex:1;
  background:linear-gradient(180deg,var(--blue-400),var(--blue) 60%, var(--blue-hi));
  border-radius:4px 4px 0 0;min-height:3px;
  transition:opacity var(--fast), filter var(--fast);
  box-shadow:0 1px 2px rgba(37,99,235,.25);
}
.bar.zero{background:var(--bg-elev-3);box-shadow:none}
.bar:hover{filter:brightness(1.1)}
.bar-lbl{display:flex;gap:6px;margin-top:8px;font-size:10.5px;color:var(--mut);font-weight:500}
.bar-lbl span{flex:1;text-align:center}

/* ─────── Toast ─────── */
.toast-wrap{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:10px;z-index:100}
.toast{
  background:#fff;border:1px solid var(--border-2);
  border-radius:var(--r-md);padding:12px 16px;color:var(--text);
  font-size:13px;box-shadow:var(--shadow-2);min-width:240px;
  animation:tin 180ms var(--ease);letter-spacing:-0.005em;font-weight:600;
  border-left:3px solid var(--blue);
}
.toast.err{border-left-color:var(--red);background:linear-gradient(135deg,#fff,var(--red-tint))}
.toast.ok {border-left-color:var(--green);background:linear-gradient(135deg,#fff,var(--green-tint))}
@keyframes tin{from{opacity:0;transform:translateY(8px) scale(.98)} to{opacity:1;transform:none}}

/* ─────── Misc ─────── */
.loader{display:inline-block;width:14px;height:14px;border:2px solid rgba(37,99,235,.2);border-top-color:var(--blue);border-radius:50%;animation:sp .7s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}

.empty{text-align:center;padding:40px 24px;color:var(--mut);font-size:13px;font-weight:500}
.pager{display:flex;gap:8px;justify-content:flex-end;margin-top:14px;align-items:center}
.pager button{
  padding:7px 13px;background:#fff;border:1px solid var(--border-2);color:var(--text);
  border-radius:8px;font-size:12px;font-weight:600;cursor:pointer;
  transition:background var(--fast), border-color var(--fast), color var(--fast);
}
.pager button:hover:not(:disabled){background:var(--blue-50);border-color:var(--blue-200);color:var(--blue-hi)}
.pager button:disabled{opacity:.4;cursor:not-allowed}

.kvs{display:grid;grid-template-columns:160px 1fr;gap:10px 18px;font-size:13px}
.kvs .k{color:var(--mut);font-size:12px;padding-top:2px;letter-spacing:-0.005em;font-weight:500}
.kvs .v{color:var(--text);font-weight:500}
.kvs .v.mono{font-size:12.5px}

.sec-title{font-size:11.5px;color:var(--mut);font-weight:700;letter-spacing:.06em;margin:6px 0 8px;text-transform:uppercase}
hr.sep{border:0;border-top:1px solid var(--border);margin:18px 0}

/* ─────── Modal / Drawer ─────── */
.modal-back{
  position:fixed;inset:0;
  background:rgba(15,23,42,.42);
  backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);
  z-index:200;display:flex;align-items:center;justify-content:center;padding:20px;
  animation:tin 160ms var(--ease);
}
.modal-box{width:100%;max-width:520px;max-height:90vh;overflow:auto;background:var(--bg-elev-2);border:1px solid var(--border-2);border-radius:var(--r-xl);box-shadow:var(--shadow-3)}
.modal-box.wide{max-width:760px}
.modal-head{display:flex;justify-content:space-between;align-items:center;padding:18px 24px;border-bottom:1px solid var(--border)}
.modal-head h3{margin:0;font-size:15.5px;font-weight:700;color:var(--text);text-transform:none;letter-spacing:-0.02em}
.modal-x{
  background:transparent;border:0;color:var(--mut);font-size:22px;cursor:pointer;
  width:30px;height:30px;line-height:1;padding:0;border-radius:8px;
  display:inline-flex;align-items:center;justify-content:center;
  transition:background var(--fast), color var(--fast);
}
.modal-x:hover{background:var(--blue-50);color:var(--blue-hi)}
.modal-body{padding:20px 24px}
.modal-foot{padding:14px 24px;border-top:1px solid var(--border);background:var(--bg-elev-3);display:flex;gap:8px;justify-content:flex-end}

/* ─────── Heatmap ─────── */
.heatmap-wrap{overflow-x:auto}

/* small screens */
@media (max-width:900px){
  .topbar{padding:13px 18px}
  .page{padding:18px 18px 32px;gap:14px}
  .card{padding:16px}
  .stat-value{font-size:24px}
}